Privacy Policy
We respect your privacy and are committed to safeguarding personal information processed through our platform and services in accordance with Ugandan data principles.
1. Information We Collect
- Account Data: Name, email, phone, organisation, billing details.
- Service Data: Domain WHOIS details, server usage metrics.
- Technical Data: IP, device type, browser, access timestamps.
- Support Data: Tickets, chat transcripts, email interactions.
2. How We Use Data
To provision services, process payments, respond to support requests, improve platform performance, enforce policies and meet legal obligations.
3. Cookies
We use functional & analytics cookies to maintain sessions and improve UX. You may disable non-essential cookies in your browser; core features may be limited.
4. Data Retention
Inactive accounts may be purged after 24 months. Financial records are retained per statutory compliance requirements.
5. Data Sharing
We do not sell personal data. Limited sharing occurs with domain registries, SSL authorities, payment processors and infrastructure security providers under confidentiality obligations.
6. Security
We implement layered security: firewalls, malware scanning, patch management, access controls, encryption in transit and restricted administrative access.
7. Your Rights
- Access or correct profile information.
- Request export of service or account data.
- Request deletion (subject to billing/legal limitations).
- Withdraw consent for optional communications.
8. Third-Party Integrations
External apps or scripts installed via your hosting environment are your responsibility. We recommend reviewing their privacy practices.
9. Updates
Policy revisions will be posted here with a revised date. Continued use constitutes acceptance.
10. Contact
Email: info@devtownhosting.com